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How Do I Return An Item? Refund/Return/Exchange
Policy Original sales receipt must accompany returns. We accept returns or exchanges within 7 calendar days
after delivery for new/unused items showing no damage. Once we have received and
inspected the returned item(s), we can initiate the refund minus ALL shipping
costs. Espresso machines, Grinders, and all other heavy
coffee equipment returns MUST include ALL ORIGINAL BOXES, including all
documents in the exact condition the item(s) was packaged and received. Used
machines will be accepted for a refund with a 20% Restocking Fee charge. Damaged
Merchandise Please
note that you are responsible for all shipping and handling costs and damages when
returning an item. If receiving a damaged item, we ask that you please
contact Customer Service immediately to initiate a return or exchange
procedure. We ask that you carefully package the item(s) to
protect it from any damages that could be caused during shipping.
Kindly
keep in mind we try our absolute best to assist our customers as fast and
efficiently as possible to keep all of our customers happy. We require 24 to 48 hours for review after you initiated a return or exchange to gather information pertaining your order.
681 Chase Ave Elk Grove Village, IL 60007 |