Our technicians are hard at work throughout the day repairing machines that have been shipped and dropped off. Our customer service representatives would be more than happy to answer all of your questions.

We specialize in home/consumer/commercial espresso machines — both “super-automatic” machines that grind whole beans and brew espresso at the push of a button as well as the more traditional “semi-automatic” machines that require a separate grinder and a little more finesse on the part of the user. The most common brands we service are De’Longhi, Saeco, Gaggia, Rancilio, Ascaso, ECM and Spidem, Faema, Wega, Essse Caffe, Magister, etc. but if you’ve got a machine that isn’t on that list drop us a line and we’ll let you know how we can help.

Usually, No. Espresso machines are just like any other machine and they do require service. We recommend having your espresso machine tuned up at least once a year to prevent any issues in the future.

Usually, yes. It’s rare for the repair estimate to come even close to the cost of replacing the machine with a comparable model. Most machines that we see just need a good tune-up and cleaning, and then they’re ready to provide many more years of service.

Begin by emptying the water tank and bean hopper as much as possible. Then, fully wrap the espresso machine in protective material such as bubble wrap, foam, or air pillows. Make sure the entire machine is completely covered, with no areas exposed.

Make sure to add plenty of cushioning inside the box and around the machine with to prevent it from shifting during transit. It is best to assume the package will be handled roughly and pack it accordingly.

DO NOT SHIP YOUR MACHINE ON ITS SIDE OR UPSIDE DOWN. The machine is designed to be transported in its upright position, where it has the best support and protection.

If possible, use a double-wall corrugated box for added strength and better protection during shipping.

We always recommend purchasing shipping insurance to protect against loss or damage during transit.

Free shipping is applied to any order that is over $99.99. This is only for the website orders. Over the phone orders do not apply.

EXCLUSIONS APPLY - If your order is over $265.00 shipping costs with occur.

Some items are special order and free shipping will not apply to those items i.e. Delonghi Machines, Bravilor Machines, Case of Paper Cups and more. These are only for in-store pick up. The checkout will not let you move forward with shipping and let you know what items cannot be shipped.

All orders are final sale.

Espresso - Capsules and Whole Beans:

We are unable to accept returns or exchanges on espresso capsules or espresso beans due to health and safety reasons.

S.12 machines and Espresso Machines:

Final sale no returns, or exchanges.

All discount codes are online use only. Please watch our social media for new codes for sales.

Bulk Discount is an online only deal. This cannot be applied to over the phone orders or in-store ordering. Bulk discount is applied when the cart has 4 or more coffee products (beans/capsules).

Free shipping is automatically applied to orders that fit the criteria. Exclusions apply to this.

For all orders, you are able to either ship the product or do In-store pickup.

For In-Store Pickup:

Please wait till you get the second confirmation email that it is ready for pickup. Orders placed for In-store pickup after hours or on the weekend will not be processed till the following business day.

For shipping your order

Orders placed Monday to Friday will be shipped out by 3:30pm. If order is placed after it will be shipped out the following business day; unless its a Friday, then that will be shipped out on Monday.

If you inputted your address incorrectly please reach out to our office so we can adjust it before finalizing the order.

No adjustments can be made once the order is shipped out. For any changes please email or call our office so we can adjust the order manually. If new product is ordered we will have to retake payment for the difference.

We recommend descaling your espresso machine every few months under normal usage, but you may have to perform this more frequently if your water has a high mineral content. Note: Please be sure to collect the used descaling solution in a container, as the citric acid in it can tarnish metallic components.

Descaling solution is available for purchase on our website here.

The following are recommended descaling instructions for general types of espresso machines. Please consult your machine user manual for specific instructions on descaling your particular machine.

Dissolve the descaling agent into a full water reservoir.

• Pull the solution into your boiler by running about a cup of water out of your steam and/or hot water wand. Close the steam knob.
• Turn off the machine and let sit for 20 minutes. This is important to allow the descaling solution to work.
• After 20 minutes, run about 1/4 of the reservoir out of the steam wand, 1/4 out of the brew head.
• Turn off the machine and allow to rest for another 20 minutes.
• Flush the remaining water out of the steam wand and brew head, and finish by running a reservoir (or two) of clean water through the machine.

If your machine has an automatic descaling cycle, refer to the owner's manual for instructions. For machines without an automatic descaling cycle:

• Dissolve the descaling agent into a full reservoir
• Pull the solution into your boiler by running about a cup of water out of your steam wand. Close the steam knob.
• Turn off the machine and let sit for 20 minutes. This is important to allow the descaling solution to work.
• After 20 minutes, run about 1/2 of the reservoir out of the steam wand.
• Turn off the machine and allow it to rest for another 20 minutes.
• Flush the remaining water out of the steam wand and finish by running a reservoir of clean water through the machine.

Remove the brew group from inside the machine.

• Rinse it with warm water and soap about 2 times per week and then lubricate it after it dries.
• Older models may have a screen that needs to be removed and rinsed on a regular basis as well.