If your espresso or coffee machine is in need of repair come see us today!
Mati
Coffee has been trained by companies such as Saeco, DeLonghi, and Faema. Our technicians are authorized to perform repairs on ALL
Saeco and
DeLonghi ESPRESSO MACHINES. We are also
equipped to service all similar product
lines like Spidem, Gaggia, Starbucks super automatic espresso
machines, Jura, Rancilio, Carmiali, La Cimbali, Magister, Miele, Wega, Eureka and Nuova Simonelli. We have specially trained technicians to work on commercial and household machines
of
ALL brands!
*Please Note: We do not repair Nespresso nor Lavazza machine brands*
Our #1 goal is customer service.
When you experience our skill and
technique at Mati Coffee you will not have to worry because we also service
every machine we sell!
You can drop off your machine to our warehouse at:
681 Chase Ave
Elk Grove Village, IL 60007
No appointment is required.
As of 2018 we are no longer picking up or delivering home espresso machines.
If you are out of state you can ship
the machine directly to our warehouse at the address listed above. Please
include all of your contact information including a phone number as well as a
short description of the problem you are having with the machine. We recommend using
a brand new, sturdy box for shipping. Please ensure that you double bubble wrap
the machine and tape down any loose ends such as the drip tray, water tank,
etc. If you have any questions please feel free to call us at:
847-545-9605 or e-mail us at: info@maticoffee.com
1. Important: Insure your shipment
for the value of your coffee and/or equipment with your freight
carrier. This includes packing your machine and/or equipment in
accordance with insurance requirements for carrier’s damage coverage
policy.
**We suggest using FedEx or UPS.**
2. Please double box your machine and/or equipment.
3. Include all accessories for testing of machine and/or equipment.
4. Include your contact information in box (name, phone number, address).
5. Include a brief description of the problem you are having with your machine and/or equipment.
Our Guarantee:
Here at Mati Coffee, when we receive
your machine, we not only examine the issue of concern, but also do a complete
inspection:
- We thoroughly test the machine
after repair – to make sure the machine and the replacement part work perfect.
- We do a complete machine check-up
– to make sure all of the components are working properly and at its fullest
potential.
- We provide a complementary grinder
service – where we check coffee quality and consistency – to make sure that you
are getting a perfect cup of espresso every time.
- We provide a complete clean-up of
your machine, run a full descale cycle and return the machine to you in the
best possible condition.
We are committed to ensuring each
client enjoys the full potential of his or her machine.
Diagnostic:
When you drop off your machine at
our repair shop we will provide you with an update on the diagnosis and a quote
within 2-3 business days. Once diagnostic repair quote is provided to customer,
customer has 7 days to approve work and/or pick up (or arrange for return
shipment of) the machine.
(The
approximate turn around time for repairs is usually 5-7 business days.)
Any machine left in at Mati Coffee's
possession for more than 90 days from diagnostic quote date will be deemed
abandoned and will be disposed of unless prior arrangement has been made with
and agreed by Mati Coffee.
Labor:
Labor charges will vary depending on
machine model and if/what parts need to be replaced inside of the machine.
Generally to repair a home espresso
machine the cost is between $250 to 280 dollars. When dropping your machine off, we charge $85.00 (Home Use Machine) & $150.00 (Commercial Use Machine) diagnostic fee, that will then get applied towards the repair cost. We will then contact you within three to five business days to give you the estimate for the repair.
Warranty:
Replaced parts have a three months warranty granted by Mati
Coffee which excludes electrical parts as
there is no warranty on electrical
parts
. Neither warranty covers misuse, abuse, negligence, power surges,
shipping damage, nor items not included in the invoiced repairs. There are no
returns or refunds for repair services.
Machine Pick-up and/or shipping back
to customer:
Once machine repair is complete,
Mati Coffee will contact customer to arrange for pick-up and confirm invoice.
The customer has 7 days to pick up and/or arrange for machine to be shipped
back. Any machine left at Mati Coffee possession for more than 90 days from
invoice date will be deemed abandoned unless prior arrangement has been made
with and agreed by Mati Coffee.
The customer is responsible for all shipping
charges to and from our workshop.
If a customer is local, he or she is
responsible for delivery and pick up of the machine.
We are there when you need US, and
we MAKE THE DIFFERENCE!
